Frequently Asked Questions

The Classic and Eternity pendants are approximately 1½” × 1½” and for those preferring a more subtle look, a smaller, 1” × 1” design is available. The round pendants are 1¼ in circumference, similar to a half dollar coin or a larger size measuring 2 inches in circumference.

The finished memorial is approximately 8.24” by 6.75”. The encased glass tile, which contains the remains, is approximately 2.5” x 2.5”. The memorial may be personalized with a maximum of 16 letters including spaces. Optional 11” easels are available for the frame.

Seven colors are available for the Classic Line (pendants and framed memorials). Color combinations include:

• pink & gold
• blue & green
• dark red & gold
• blue, green &gold
• red, gold & green
• purple & blue
• silver & blue.

Our Eternity Line color combinations are:

• pink & gold
• blue & green
• silver & blue
• red, gold & green.

It will be very similar. However, due to the complexity and unreliable nature of dichroic glass, each Love Ashes pendant or framed memorial is a one-of-a-kind creation.

Your one-of-a-kind Love Ashes keepsake can be designed in one of two ways; either to be worn as a necklace or to be mounted in a framed memorial.

Each Pendant and Framed Memorial is designed, hand-cut, assembled, fired in a kiln and inspected by artist Silvia Engel to insure quality.

You will have several color combinations from which to choose, each hand-selected by Silvia Engel personally for their vibrancy.

The Classic Love Ashes pendants are accompanied by a 36” black hand-dyed silk cord. The Eternity Line comes with a white hand-dyed silk cord. The pendant can easily be slipped off the cord and worn with your favorite silver chain or omega.

The 8.25” x 6.75” framed memorial has an optional 11” black iron easel stand.

The complexity and unreliable nature of dichroic glass makes each Love Ashes pendant or framed memorial a one-of-a-kind creation and a treasured keepsake.

Step-by-step instructions will be included in your kit, as well as the box and return label you are to use.

Specific shipping requirements apply as follows, due to the nature of the contents:

The return box must be shipped directly from a United States Post Office via registered mail and must be pre-paid by the customer.

Rural carriers who operate a “post office on wheels” are also authorized to accept registered mail.

For orders within the United States, the shipping charge is between $24.00 and $28.00 per order and between $2.00 and $6.00 for any additional item. This covers:

• Shipment of the collection kit to you
• Shipment of finished product to you via registered mail

NOTE: You are responsible for the cost of returning the kit containing remains to us via registered mail.

For orders outside the United States please contact us for shipping charges, the country listing in the International Mail Manual must show that cremated remains are permitted and registered mail service must be available for that country.

We accept payments by Palpal, money order, personal check and credit card payment over the telephone.

For online payments, please see How do I pay online using Paypal or credit card?

For payment with check or money order, please see How do I pay with money order or personal check?

All online transactions are handled through Paypal. Simply click the button Paypal or credit card in the checkout section of the Shopping Cart page. You will be able to pay with a Paypal account or with your credit card.

PayPal has quickly become a global leader in online payment solutions with 100 million account members worldwide. Available in 103 countries and regions around the world.

PayPal has received close to 20 awards for technical excellence from the internet industry and the business community at large -most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site.

You may pay for your order using a check or money order denominated in US dollars and drawn from a US bank.

If you choose to pay by check or money order, simply select this payment method during checkout and complete your order on-line.

Please adhere to the following guidelines:

1. Make your check or money order payable to Love Ashes in the full amount indicated on your order confirmation.
2. Include a printed copy of your order confirmation.

We are sorry, but failure to adhere to these order guidelines will result in return of your payment.

Please mail your payment to:

Please note that it may take up to 10 days for your payment to be fully processed once we receive it. Expected delivery times are based on the date your payment is fully processed and not the date you mail your payment.

Checks must have a valid nine-digit bank routing number MICR-encoded on the bottom of the check.

Returned checks will be subject to a returned check fee of $15.

Be assured that your treasured keepsake will be made exclusively by artist Silvia Engel. Each piece is hand-cut, assembled and fired by Silvia. Upon completion, it must pass Silvia’s high standard of excellence before being sent to you.

Because registered mail is required on all Love Ashes orders, shipments may be tracked through the USPS.

Additionally, a record of your order is secure in our data base and is kept with your order throughout the entire process.

Unused portions of remains will be returned to you in their original vial.

We commit to you that the utmost care and respect will be taken to ensure the accuracy and authenticity of your keepsake.

That is entirely up to you. If you choose to have visible ashes, they may be seen on the back of the pendant. Ashes within the framed memorial won’t be visible because it will be attached to the frame.